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Sector Architecture

Clinics & Healthcare

Medical practices and polyclinics in Casablanca and across Morocco face high call volumes during morning peak hours. Missed calls mean delayed treatments and lost revenues. Vext implements sovereign voice agents directly linked to electronic health records (EHR) and agenda systems.

94%
Calls answered on 1st ring
38%
Reduction in appointment no-shows
<300ms
Real-time conversational response

Operational & Technical Bottlenecks

  • •Secretaries overwhelmed by repeat prescription and appointment questions during consultations
  • •High rate of patient no-shows without automated SMS/WhatsApp and voice confirmation loops
  • •Strict CNDP Law 09-08 and medical confidentiality rules preventing standard US cloud wrappers

Vext Engineering Deliverables

  • Voice AI answering patient calls in Moroccan Darija, French, and Standard Arabic
  • Instant bidirectional sync with agenda software and hospital billing
  • Automated cancellation refills and triage classification for urgent medical requests

Standard Sector Integrations

MedicAllDoctoralia / Doctolib APICustom SQL EHRAsterisk / FreePBX SIPTwilio Telecom