Architecture 14 min 2026-02-15
Engineering Specification for Enterprise Voice AI Agents
Detailed technical checklist for deploying telephone agents: SIP trunking, deterministic state machines, and fallback guarantees.
Deterministic State Machines vs Unconstrained LLMs
Allowing an open-ended LLM to freely chat on an enterprise hotline is fatal for business operations. Vext wraps language models inside strict deterministic state machines. The agent can only execute validated business actions: check invoice, book slot, send SMS, or transfer to human operator.
Need technical guidance on this specification?
Speak directly with our systems engineers in Casablanca.